Thank you for visiting! We appreciate your interest in the Acreage Bullet Catch and all Ocken products. The following are a few of our customers most frequently asked questions. If you have additional questions which have not been addressed please contact us at firstname.lastname@example.org.
FREQUENTLY ASKED QUESTIONS:
How much does shipping cost for each item and how long will it take for me to receive my item(s)?
Shipping is absolutely free! Most items will take from 3 to 5 days to ship. Custom built items may take longer and different items may be shipped separately.
Do you ship outside the continental United States?
Unfortunately, due to complications regarding shipping costs; we do not currently ship outside the 48 contiguous United States.
How will I know when my order ships?
In most cases, once an item ships, a tracking number will be emailed to the address you provided in the order. Many times the tracking website will list an estimated date of arrival. This is just an estimate. There are some items that ship with a carrier that does not provide tracking. If that’s the case, please contact us and we can help you track the order.
What type of payment do you accept?
We accept all types of payments and process them safely and securely through PayPal. You DO NOT need to have a PayPal account to purchase items through this web store but you must click "Check out with PayPal" to be directed to another page that allows you to view your order's total charges and pay with a bank account, debit or credit card, PayPal credit or your PayPal account if you have one.
Do I have to have a PayPal account to purchase items in your web store?
No, you DO NOT have to have a PayPal account. PayPal is simply the payment processor that we use. You need to select, "Check out with PayPal" to be directed to a screen that allows you to pay with a bank account, debit or credit card, or PayPal credit.
What forms of payment do you accept?
You may pay with a bank account, debit or credit card, PayPal credit, or with your PayPal account if you have one. You DO NOT have to have a PayPal account to use "Check out with PayPal". PayPal is simply the credit/debit card processor we use. You need to select "Check out with PayPal" to be directed to a screen that allows you to pay with a bank account, debit or credit card, PayPal credit or with your PayPal account if you have one.
How do I know this purchase will be a secure transaction?
We have partnered with PayPal to guarantee our customers have a reliable, protected transaction. You DO NOT have to have a PayPal account to "Check out with PayPal". However, you do need to select the "Check out with PayPal" button to be directed to another page that allows you to pay with a bank account, debit or credit card, PayPal credit or with your PayPal account if you have one.
Do you charge sales tax?
No, we have no sales tax imposed on any order unless it is purchased within the state of Nebraska. Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
How will I know if my order has been processed?
As soon as your order is submitted you will instantly receive a confirmation e-mail outlining the details of your order.
I want to cancel my order. What do I do?
Contact us as soon as possible via phone, 402-990-0687. As long as the item has not shipped and it is not a custom built item we can easily cancel your order and credit you back the full amount of your purchase. In the event that your item has already shipped please refer to our return policy. It may take up to 24 hours to receive the tracking information once your order has shipped.Please Note: Custom built orders cannot be cancelled after they have been ordered and put into production.
What is your Return Policy?
Customer satisfaction is our number one concern. We urge customers to double check their orders before check out, but when necessary we do have a 30 day return policy on all pre-manufactured items. Please click here to contact one of our representatives to initiate a return, or visit the "Contact Us" page in the drop down menu under the word "More" at the top, right corner of this page. It is essential that each item be returned in its original condition and packaging. Customers are responsible for the return freight charges and a 15% restocking fee. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees.
Please Note: Unfortunately we can not receive returns on custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy or cancelation.
Do you offer quantity discounts?
We are happy to offer quantity discounts in most cases. Please click here to contact us regarding a free quote.
Can I purchase a gift certificate for a product?
Yes, please click here to contact us via email.
Can I place my order over the phone?
Yes, please call 402-960-1102, Monday-Friday, 8am-5pm CST.
Where are you located?
We are located in Bennington, Nebraska, just outside of the Omaha metro area.
What are your business hours?
Can I speak with someone?
Please call 402-960-1102, Monday - Friday, 8am-5pm CST. If we do not answer directly, we promise to return your call within 24-48 business hours.
Where can I buy an Acreage Bullet Catch locally?
What are the spec's for the Acreage Bullet Catch?
The Acreage Bullet Catch comes packaged unassembled in a 30" W x 40" L x 5" H box weighing 139 lbs. Assembled, the Acreage Bullet Catch stands 6' tall by 3' wide, and is hinged in the middle to fold into a compact 3’ length. The top and bottom frame assembly are both 2’ x 3’ in size, and the top frame contains a 2' x 3' Target Board weighing 9 lbs., and a 2' x 3' Angled Steel Strike Plate that weighs 71 lbs. The Acreage Bullet Catch will handle all handguns up to and including the .45 auto, with Ammo Velocity up to 1200 fps, and muzzle energy up 500 ft/lb.
What if I shoot the frame or some other part of the Acreage Bullet Catch besides the Target Board?
ALL parts of the Acreage Bullet Catch are replaceable. Simply visit the web store to order the replacement part, and remember, shipping is free!!
How do I know when it is time to replace the Strike Plate?
If you stay within the handgun specifications, the G2 can handle 12,000+ rounds and the RM-400, with AR400 Steel, 25,000+ rounds. If you notice deformation in your Strike Plate, or the Catch Pan will not fit properly, it is probably time to replace your Strike Plate.
How do I contact you?
Click here to contact us via email; please leave a call back number on your inquiry, or you may call us at 402-960-1102, Monday-Friday, 8am-5pm, CST. We promise to respond within 24-48 business hours.